Documentation and Ownership Transfer

Can I get my vehicle's registration transferred myself?

Don’t bother! Our experts will take care of the entire process, to give you a hassle-free experience.

Can I get the registration fee financed along with the Car Price?

No, it will not be possible to get this financed. You will need to pay this registration fee along with a Down Payment.

If I return the car under the 7 day return policy, will I get a refund of the registration fee?

Yes, for sure. If, for any reason, you want to return the car under the 7 day return policy, we will refund you the entire registration fee along with the balance amount, post deregistration of the car.

What documents will I be required to submit during the purchase process?

You will need the following documents at the time of purchase:
For Full Payment:
  • Emirates ID
  • Passport and valid residence visa
  • Driving License
For Financing:
  • Emirates ID
  • Passport and valid residence visa - 6 Months validity
  • Driving License
  • Salary Certificate (if salaried)
  • 3 months bank statement (if salaried)
  • 6 months Company's bank statement (if self-employed)
  • Trade License (if self-employed)
  • MOU or Board Resolution (if self-employed)
If anything additional is needed as per the RTA norms or Bank requirements, our team will contact you and inform you what is required.

What is included in the financing documents charge?

Financing entails a lot of documentation requirements. For you to not have to worry about this at all, for a small fee CARS24 will ensure creation and submission of documents like the valuation certificate and loan quotation. We will take care of the entire process once you select Financing as your payment mode and will help expedite the entire process with minimal documentation, only what is absolutely essential.

Can I get financing on the document charges along with the car amount?

No, it will not be possible to get this fee financed. You will need to pay this small fee along with a down payment.

How does registration/ ownership transfer work?

CARS24 will take care of the entire RTA registration process for you. We will get all the relevant documents from you during the purchase process, and complete the registration at the RTA. If the RTA mandates the customer to be present, your presence will be required.

How much will you charge for ownership transfer?

The standard registration and service fee shall have to be paid for registering the car in your name.
Buying a car at CARS24

What are the differences between CARS24 Prime, CARS24 Lite & Private Seller Segments?

CARS24 Certified Segment (CARS24 Prime, CARS24 Lite) consists of Cars that are owned by CARS24, and are refurbished and maintained at the CARS24 MRL (Mega Refurbishment Lab, 5 star rated, ESMA Certified). These cars come with upto 6 months free base warranty, as well as a 7-day return policy.
There are 2 sub-segments within this category, to suit different types of user needs
  • CARS24 Prime - Best -in- Class Cars, <=10 years old and <=150 K Kms run, with no structural damage, and refurbished to the highest quality standards.
  • CARS24 Lite - Affordable Cars with relatively higher wear & tear, <=14 years old and <=220 K Kms run, refurbished to RTA standards.
Private Seller Segment consists or cars that are owned & advertised by private individuals on the CARS24 website, and they are not refurbished or maintained by CARS24.There is no free base warranty or return policy from CARS24 on these cars.
Within this segment, the cars with the ‘Private Seller PRO’ are available at the CARS24 hub for a quicker turnaround time, with no seller backout guaranteed, and the price is non-negotiable, while the ‘Private Seller’ cars will be available for a test drive at the seller’s premises, timelines for test drive & final sale will be dependent on seller availability, and the seller retains control over the car’s pricing.

Why should I buy a car at CARS24?

CARS24 is revolutionizing the way pre-owned cars are bought in the UAE. Buying a car is an important decision for every buyer, and we give you a simple method and quality assurance to make the process a breeze. Here’s what we offer.
  • Buy completely online: Browse, buy, finance, pay through a simple online process from the comfort of your home.
  • Extensive Variety: Our catalogue features a wide range of make, model, brand and colours to suit every preference. Choose between CARS24 MRL certified cars (CARS24 Prime & CARS24 Lite), or cars listed directly by sellers (Private Seller PRO, Private Seller)
  • Financing assistance: Our in-house loan team tailors finance options to your needs through our partnered banks, ensuring great terms and hassle-free approval. Additionally, we assist in financing your downpayment to minimize upfront expenditure.
  • Easy insurance: Explore various insurance plans at attractive prices and purchase with a simple click.. We’ll ensure the policy is issued by the time you get the car delivered to you.
  • Hassle free registration: We’ll handle all the paperwork for registration before we deliver the car to you.

Added Benefits for CARS24 Certified Cars (CARS24 Prime & CARS24 Lite)
  • Quality Standard - All CARS24 Prime cars are refurbished and maintained to the highest quality standards (functional and aesthetics), and all CARS24 Lite cars are refurbished & maintained for functional components (excluding aesthetics), both surpassing the RTA standards.
  • Warranty - All our cars come with a complimentary warranty of upto a max of 6 months or 10,000 Kms, whichever is earlier. In addition, you have the option to purchase upto 24 months extended warranty at discounted rates
  • 7 day easy return, 100% refund - Buy a car, own it for 7 days and then return it if you change your mind! If you’re not fully satisfied with your purchase, you can return it for a 100% refund of car price, just like anything else you order online.

Benefits of buying Private Seller Cars through CARS24
  • CARS24 Verified Cars: All Cars come with a 120+ checkpoint pre-purchase inspection report providing a comprehensive view of the car's current condition for transparency in your purchase.
  • Expert Guidance & Assistance: Simply make your offer and share your test drive slot preferences; CARS24 will handle the rest. CARS24 will provide Guidance and assistance throughout the entire process, from making the offer to final delivery, including test drives, documentation handling, financing assistance, registration, and other details.
  • Safe & Secure Transactions: All your transactions are fully protected with CARS24; there's no direct payment to the seller involved when you buy through us. Further, CARS24 manages the ownership transfer between the seller and you, ensuring a secure and smooth process.

Where are all the listed cars located?

All the CARS24 Certified Cars (CARS24 Prime & CARS24 Lite) in our catalog are located in the CARS24 hub in Dubai, where we conduct our rigorous vehicle inspection process. Once you reserve any car online, we ensure the car is available for you at the hub or deliver it right to your doorstep.
All Private Seller PRO cars are also parked in the CARS24 Dubai hub.
However,‘Private Seller’ cars are located with the seller at their premises.

How can I buy a car on CARS24?

If you've ever bought clothes or groceries online, you already know how this works! It's simple, and can be done in easy steps.
  • Book it online: Start by browsing our extensive range of cars listed here. Utilize our Car Finder tool to refine your search based on style, brand, or color preferences. Once you've identified the perfect car, delve into its features, view pictures, and examine it from every angle with our 360-degree view feature. When you've made your choice, schedule a test drive for CARS24 Certified Cars (CARS24 Prime, CARS24 Lite) & 'Private Seller PRO' cars. For other 'Private Seller' cars, craft an irresistible offer, and upon acceptance, proceed to schedule a test drive.
  • View or Test drive it: Check out the car, go on a drive, and decide if you’re satisfied with the quality and whether you want to buy it.
    • CARS24 Prime cars - In Dubai, Sharjah, Abu Dhabi and Ajman, you can test drive the car at home. You can also test drive the car at a CARS24 hub in Dubai
    • CARS24 Lite cars - are available for test drive at the Cars24 Hub in Dubai
    • Private Seller PRO cars- are available for test drive at the CARS24 Hub in Dubai
    • Private Seller cars- are available for test drive at the seller’s premises
  • Token Payment: If you want to make this car yours, pay a small token fee and get started on the process to purchase the car. This token fee is adjusted in your final balance payment. You have the option to pay an 'Exclusive token' to exclusively reserve the car for yourself. Alternatively, you can choose a non-exclusive token, which allows you to proceed with the purchase process, but someone else may reserve the car in the meantime, leading to the auto-cancellation of your booking. Cancellation charges may be levied in case you do not proceed with the booking.
  • Final payment & delivery: After document verification and loan approval (if needed), proceed with the final balance payment . We will assist you with the paperwork so we can transfer the ownership to you. Your presence may be required at the RTA centre for registration. The car is then delivered to your home OR you can choose to pick it up from the CARS24 Hub. You now have a new car. Congratulations!
  • 7 day trial or full refund: While we’re sure that you will love the car, we give you 7 full days to drive it, test it to your heart’s content. If you’re not satisfied, you can return it within 7 days for a full refund of the car price, no questions asked! This policy is ONLY applicable for CARS24 Certified Cars (CARS24 Prime, CARS24 Lite).

Are all the cars certified by CARS24?

Each one of our CARS24 Prime & CARS24 Lite cars has passed a 150+ point technical inspection and an RTA check. The CARS24 Prime cars are refurbished to the best-in-class quality standards for pre-owned cars, and CARS24 Lite cars are refurbished to RTA standards. They even come with a free base warranty of upto a max of 6 months or 10,000 Kms, whichever is earlier. In addition, you have the option to purchase upto 24 months extended warranty.
The ‘Private Seller’ & ‘Private Seller PRO’ cars go through a 120-150+ checkpoint inspection ensuring they have valid documents & a comprehensive condition report for your perusal. However, since these are not owned & maintained by CARS24 , they are not CARS24 certified.
Choosing the right car

How does CARS24 price the car listed on the platform?

CARS24 Certified Cars (CARS24 Prime & CARS24 Lite)
All the prices are reasonable and competitive, assigned by experts after taking multiple factors into consideration. We factor in:
  • Car's basic details: Make, model, trim, age, Km driven, etc.
  • Car's condition: Each car undergoes a rigorous 150+ checkpoint inspection and is priced according to its condition. Any refurbishment work and additional features installed also impact the final price of the car.

Private Seller Cars
The seller retains control over the car's pricing. While CARS24 experts offer continuous guidance to the seller based on market demand and the car's condition, the ultimate pricing decision rests with the seller.

The price is fixed by the seller for Private Seller PRO cars.

Is the price of the car negotiable?

You will not feel the need to negotiate at all. You’ll see, all the prices are reasonable and competitive. We are 100% online, and hence save on expensive rental/staff costs, and so you save on those additional fees as well.And don’t forget, any CARS24 Certified car (CARS24 Prime , CARS24 Lite) purchased from us brings with it several benefits - a complementary base warranty plan, zero cancellation or return charges, and an unbeatable 7-day test ownership program. You’ll find the experience and benefit worth the amount you pay!However, the pricing control for Private Seller cars (non-guaranteed sale) is retained with the seller. Just make your best offer against the sellers asking price (listing price) and the seller will review the same, either accepting, rejecting, or providing a counteroffer.

What car details can I find on your website?

All the details you want, need, or feel like checking up on to make an informed buying decision. We’re committed to giving you a seamless and fully transparent transaction, so we list an abundance of information on each car page, including a detailed 120-150+ point inspection report with input from our auto experts. If you pick a car, here’s what you’ll find about it:
  • Cars specifications: Make, model, variant, car manufacturing year with 360 degree views of the exteriors.
  • Car details: Kms driven, fuel type, engine type, drive type, drivetrain, transmission, trim.
  • Inspection and verdict: Exteriors, electrical, interiors, engine, transmission, air conditioning, steering, suspension and brakes
    Refurbishment Standards

    Are all cars listed on the CARS24 Platform Refurbished?

    All CARS24 certified cars ( CARS24 Prime & CARS24 Lite) are refurbished at the CARS24 MRL (ESMA certified workshop & service centre).

    Private Seller PRO and Private Seller cars are not refurbished at CARS24, but refurbishment options may be made available at an optional or request basis.

    Will the vehicle have brand-new tires?

    Not necessarily. As part of refurbishment for CARS24 Certified Cars (CARS24 Prime, CARS24 Lite), we replace the tyre if they do not meet the RTA approved passing standards on date of manufacture - to be within five years & tread depth - to be greater than 2 mm. All four tyres may be of different brands and minor pattern noise on drive is considered acceptable in line with the fair wear and tear of the tyres. Spare tyres do not have the age limit of five years provided they are road-worthy as per RTA standards.

    Private Seller PRO cars also undergo tire replacement as needed before RTA passing and registration.

    For Private Seller cars, tires are not replaced beforehand per RTA standards. However, CARS24 will assist with replacements on a chargeable basis for RTA passing and registration.

    If a car has been repainted, does it mean it was involved in an accident?

    Not necessarily. As part of refurbishment, we undertake smart repainting to rectify scratches or dents of sizes exceeding our permissible standards to return the panel to its best condition.

    Are the cars repainted before they go on sale?

    After inspecting the CARS24 certified cars (CARS24 Prime & CARS24 Lite) cars on 150+ parameters, depending on what refurbishment is needed, we do whatever it takes to return it to its best condition! As a result, some of the body panels will undergo smart repainting.

    Does every car come with brand-new brake pads and discs?

    All CARS24 certified cars (CARS24 Prime & CARS24 Lite), are inspected on 150+ parameters, during which we check the brake pads and discs. The same will be replaced during refurbishment if the thickness is below the vehicle manufacturer's guidelines

    Are all cars accident free?

    Currently, there is no common online source to establish accident history nationally covering all emirates. We are unable to provide you with this information. We ensure that we do not buy any cars which have met with structural damage, and as part of our process for CARS24 certified cars (CARS24 Prime & CARS24 Lite) & Private Seller PRO cars, we re-inspect the vehicle thoroughly to ensure it is free from structural damage.

    What do you mean by "No structural damage / 100% cars pass the RTA test"?

    Structural damage refers to any damage to vehicle structural members such as, but not limited to chassis, body pillar frames, rear body member, rear body floor panel etc. Components such as front or rear bumper support / radiator cross member / fender apron panel are not considered as structural members and we confirm as part of our inspection process that damage to these components and consequent repairs have not impacted the structural integrity of the vehicle.

    Is my vehicle fully serviced?

    All the CARS24 Certified (CARS24 Prime, CARS24 Lite) vehicles go through an inspection and the required periodic maintenance service is carried out. Service history is shared if provided by the previous owner with supporting evidence.

    What is done as part of the service? What does a full car service include?

    As part of periodic service for the CARS24 Certified Cars (CARS24 Prime, CARS24 Lite), we perform the following :
    • Replace the oil and filter.
    • Clean and adjust front and rear brakes and associated components
    • Confirm front and rear brake pads/ discs within manufacturer's specifications.
    • Inspect and tighten/ lubricate all front and rear suspension components.
    • Clean both Air and AC filter
    • Check and top up all fluids.
    • Read all diagnostic fault codes with onboard diagnostic systems and take appropriate action.
    Cars24 Lite Segment

    What is CARS24 Lite?

    These are a specific category of cars that have higher wear and tear; The performance of these cars and their maintenance requirements will hence be appropriate to their age and prior use. These include cars manufactured upto year 2010 and have a mileage up to 220,000 km. All these cars have been refurbished to RTA standards and are certified for road safety and fitness by the RTA.

    Why are CARS24 Lite cars priced lower than other cars on CARS24?

    These cars are priced affordably taking their age, mileage and previous usage history into account.

    Is there any warranty on CARS24 Lite segment?

    Yes. Every CARS24 Lite car comes with a free warranty of 1 month from the date of purchase.

    Is there any free return period on CARS24 LiteCars?

    Yes. CARS24’s standard 7 day free return period applies to this segment as well. Terms & Conditions of return are the same as that of CARS24 Prime cars.

    Can financing be availed on CARS24 Lite cars?

    Auto loans can be availed on all cars that are upto 10 years old. For cars older than 10 years, personal loan and credit card based options can be used for financing. Our Relationship Managers will guide you through the process depending on your preference and car profile.

    What insurance options are available for CARS24 Lite cars?

    CARS24 will help facilitate good insurance options - both comprehensive covers and third party - through reputed brokers and insurers at exclusive prices.
    Private Seller Segment

    What is The Private Seller Segment?

    The private seller segment consists of Private Seller PRO & Private Seller cars that are owned and advertised by private individuals on the CARS24 website, and they are not refurbished or maintained by CARS24.There is no free base warranty or return policy from CARS24 on these cars since we do NOT own these cars. However, free base warranty of upto 3 months may be offered in case you opt for a recommended Refurb Package with Cars24.
    Within this segment, the Private Seller PRO cars:
    • Are available at the CARS24 Dubai hub for a quicker turnaround
    • Come with a 150+ checkpoint report (no major structural damage, and no odometer tampering)
    • Fixed price
    • Refurbished to meet RTA standards, ensuring it is fit for registration and ready to hit the road.

    The Private Seller cars are:
    • Available for a test drive at the seller’s premises
    • Timelines for test drive & final sale will be dependent on seller availability
    • Come with a 120+ checkpoint inspection report
    • The seller retains control over the car’s pricing, and may be willing to negotiate on their asking price

    What are Private Seller PRO cars?

    The Private Seller cars are owned by private individuals, and are not refurbed or maintained by CARS24. However, PRO means these cars come at a fixed price, and are readily available with CARS24 at the CARS24 Hub- this means:
    • The turnaround time for a test drive or completing the final transaction will be faster and there is less dependence on the seller’s availability
    • Comes with a more detailed 150+ checkpoint inspection report, surpassing the 120+ standard checkpoint report
    • These are refurbished by CARS24 to meet RTA standards, guaranteeing roadworthiness and readiness for registration

    What is a ‘Featured’ Listing?

    Featured listings are promoted listings.

    How does CARS24 verify these Private Sellers?

    Before the car is listed on the platform, CARS24 conducts a through 120+ checkpoint inspection of the car, that is visible for you on the listing page. At the same time, CARS24 also checks for a valid insurance, Mulkiya/ Hayaza and other necessary documents to ensure authenticity and eliminate any chances of fraud.

    Is the price of the Private Seller PRO & Private Seller cars negotiable?

    The prices for the Private Seller PRO cars are non-negotiable.
    However, the pricing control for the other ‘Private Seller’ cars is retained with the seller. Just make your best offer against the sellers asking price (listing price) and the seller will review the same, either accepting, rejecting, or providing a counteroffer.

    My offer was rejected by the seller. What do I do?

    You can make a counter offer, which is higher than your last offer and closer to the asking price of the seller (listing price). We will then send a notification to the seller to review and respond to the offer

    How can I take a Test Drive for Private Seller PRO & Private Seller cars?

    Private Seller PRO cars are available for a test drive at the CARS24 Hub in Dubai. You can directly book a test drive and visit the CARS24 Hub at your selected slot.

    ‘Private Seller’ cars are available for a test drive at the seller’s premises. Once you make an offer and your offer is accepted by the seller, you can proceed to book a test drive. The area details will be displayed, as you proceed to book a test drive, and the complete address & location details will be visible to you once the test drive is booked from your end. The seller will review and confirm the availability for test drive basis your offer and test drive slot preference. A CARS24 representative will contact you and go along with you to complete the test drive on the scheduled day.

    Why can’t I see an option to book a Test Drive for Private Seller cars?

    For a ‘Private Seller’ car, you will first need to make an offer, and only once the offer is accepted by the seller you will be able to book a test drive.

    My Test Drive is still awaiting confirmation from the Seller. What do I do?

    If the test drive slot is for the future, we would request you to please wait and allow sometime for the seller to review and confirm.
    If the test drive slot is in few hours or has already passed, you can reach out to us at our Support helpline 800 111 0900 to report the concern , and we will try to get back to you at the earliest. We would also encourage you to explore other similar cars parallely, in case we don’t get a positive response from the seller.

    Is there any warranty on Private Seller PRO & Private Seller Cars?

    Private Seller PRO & Private Seller cars don’t come with any CARS24 base warranty, however if there is manufacturer’s warranty available it will be shown on the listing detail page as per seller’s confirmation (buyers are encouraged to verify the details with the manufacturer).Further, extended warranty options of upto 12 months may be available from CARS24 as a value added service on select cars.

    Is there any free return period on Private Seller PRO & Private Seller cars?

    No, the free turn policy is not applicable for the Private Seller segment (Private Seller PRO & Private Seller cars), as these cars are not owned, refurbished or maintained by CARS24.

    Can financing be availed on Private Seller PRO & Private Seller cars?

    Auto loans can be availed on all cars that are upto 10 years old. For cars older than 10 years, personal loan and credit card based options can be used for financing. Our Relationship Managers will guide you through the process depending on your preference and car profile

    What insurance options are available for Private Seller PRO & Private Seller cars?

    CARS24 will help facilitate good insurance options - both comprehensive covers and third party - through reputed brokers and insurers at exclusive prices.

    Can I not directly approach the seller and complete the purchase?

    CARS24 discourages the practice of directly approaching the seller and does not disclose the seller’s contact details to respect their privacy and preference for dealing exclusively with CARS24. Moreover, opting to buy through CARS24 offers several advantages. With us, you can enjoy peace of mind knowing that your payment is secure until you receive the car, as we have binding agreements with the seller to ensure this. Additionally, purchasing through CARS24 means you can avoid the hassle of negotiating with the seller and benefit from our assistance with documentation, financing options, registrations, and more, ensuring a hassle-free experience.
    Purchase Process

    What are the Different Test Drive Options available for different cars?

    The following Test Drive Options are available for the different types of cars listed on the CARS24 platform.
    • CARS24 Prime cars - Both Home & Hub Test Drive Available
      • Home Test Drive- In Dubai, Sharjah, Abu Dhabi and Ajman, you can test drive the car at home.
      • Hub Test Drive- You can also test drive the car at a CARS24 hub in Dubai.
    • CARS24 Lite cars- are available for test drive only at the Cars24 Hub in Dubai
    • Private Seller PRO cars- are available for test drive only at the CARS24 Hub in Dubai
    • Private Seller cars- are available for test drive only at the seller’s premises

    What is the difference between Home Test Drive and CARS24 Hub Test Drive?

    Home Test Drive
    CARS24 gives you the option to test drive a car without having to travel anywhere. For this, we charge a nominal fee. By paying this fee, you can schedule a Test Drive at your preferred location across Dubai, Abu Dhabi, Sharjah and Ajman.

    Cars24 Hub Test Drive
    In case you are not comfortable with the test drive fee, or you want to test drive multiple cars in one go, you can visit the Cars24 Hub in Dubai.
    Please note, you can only test drive cars which you have pre-booked on our app/site. Other cars which you see in our hub may not be available for you to test drive, as they may have been reserved by other customers.

    What cars can I book through Hub Test Drive?

    When you opt for a hub test drive, you can book all Cars24 Prime/ Cars24 Lite & Private Seller PRO cars that are parked in the hub. However, you can still book home Test Drives for these cars as well if the option is available.

    What happens after I book a Home Test Drive?

    After booking a car for Home Test Drive, you can schedule a test drive from the app/site, choosing a time as per your convenience. After you have scheduled your test drive, our team will reach out to you to confirm the details, and clear any doubts or questions you may have. Please note that in Abu Dhabi, we will facilitate a home viewing of the car, instead of a test drive.

    What happens after I book a Cars24 Hub Test Drive?

    After selecting the car for CARS24 Hub Test Drive, you can schedule your visit to the hub in Dubai at a day and time of your choosing from the available options displayed on the app. Once you have scheduled your test drive, our team will reach out to you to confirm the details, and clear any doubts or questions you may have. On the scheduled date and time, you will need to visit the hub. We request you to be on time so that you get sufficient time to test drive your selected cars in the slot timing.

    I have booked multiple cars for the Cars24 Hub Test Drive? Do I have to visit the Cars24 Hub multiple times for my test drives?

    Based on availability, you can schedule upto 4 cars for test drive in the same time slot. This will help you in avoiding multiple visits, and you can try out multiple cars in one go!

    Where are CARS24 hub located?

    CARS24 hub is located in DUBAI

    Address:
    CARS24 MRL ( Test Drive Hub & Service Centre)
    Jebel Ali Industrial Area
    Dubai
    Google Link: https://goo.gl/maps/3LAqqUEA5ksT99iQ6
    Operational Timings: Mon-Sun 10AM- 8PM

    What happens after I book a Test Drive at Seller Premises for a Private Seller Listing?

    The seller will review and confirm the availability for the test drive. Once confirmed, a CARS24 representative will contact you to coordinate for the test drive fulfilment on the scheduled day.

    I can’t make it on time for the test drive. Can I reschedule the test drive?

    Of course! In case you can’t make it for the test drive on the scheduled date or time, you can reschedule the test drive from the bookings section in your app and the steps. However, you will only be able to reschedule upto 5 hours before the test drive slot. If you miss this window, please cancel your existing booking and book once again. It’s that simple!

    What happens after the test drive is completed?

    Once you have completed the test drive for the car at your preferred location, you will need to pay the adjustable Token amount to reserve the car and proceed with the purchase process. Your relationship manager will guide you with the next steps, from documentation through to delivery. Please note that the same car can be test driven by multiple customers and the one who pays the token amount first will get the exclusive right to purchase the car.

    What is a token amount?

    Once you have completed your test drive, you will need to pay a token amount in order to proceed with the purchase of the selected car. This token amount is adjusted in your final payment, which occurs after document verification and loan approval (if needed). You'll only need to pay the remaining balance to finalize the deal.

    There are two types of tokens:
    a) Exclusive token:
    Once you pay an exclusive token, the car is exclusively reserved for you until you either purchase the car or the booking gets cancelled. No other customer will be offered a test drive or the opportunity to pay a token on this car. In case you choose to cancel your booking or let it expire, you will be charged a cancellation fee and the rest of the token will be refunded to you in the form of a coupon that you can apply on your next booking with us (valid until 90 days from coupon issuance date).

    b) Non Exclusive token:
    If you choose to pay a non-exclusive token, you will be able to move forward with your purchase journey, but the car is not exclusively reserved for you; it will continue to be available for other customers to test drive and pay a token. In case another customer pays an exclusive token on your selected car, your booking will be “auto-cancelled” and the car will be reserved for the other customer.
    In case of an auto cancellation, the entire token amount paid by you will be automatically refunded. However, if you choose to cancel your booking or let it expire, your token amount will be held back as a cancellation charge.

    Will I be able to complete my purchase with a non- exclusive token?

    In case you are purchasing the car without a loan, the car will get exclusively reserved for you once you complete the final balance payment, even if you have only paid a non exclusive token.

    If you are purchasing a car through a loan, the car will get exclusively reserved for you when we receive the loan approval for your application.

    If we receive an exclusive token for your selected car (or any other customer meets the above criteria) before you meet the above criteria, your booking will be auto cancelled.
    Payment and Financing

    What is the minimum loan amount I can apply for?

    Most of the banks have a minimum loan amount of AED 2500/- However the minimum loan amount offered by DIB is AED 15000/-.

    How and when do I pay for the car transaction?

    CARS24 transactions are done completely online. You can make the payment through bank transfer, cheque, debit card, or credit card.

    What is DBR?

    DBR is Debt Burden Ratio and is used to measure an individual’s ability to manage monthly payments and repay debts. It is calculated by dividing the total recurring monthly instalments by fixed monthly income, and it is expressed as a percentage. DBR is capped at 50% by the Central Bank of the UAE.

    What is the loan tenure?

    Loan tenure is the term of the loan. The maximum loan tenure offered by banks is 5 years or 60 months. Cars that are older than 7 years will get less than 60 months of auto loan. Our EMI calculator will help you with the maximum tenure available for each car.

    Can I get my CARS24 purchase financed?

    Yes! CARS24 will assist you with finance options for your car purchase through our partnered banks and other financial providers. Our Relationship Manager will coordinate with you post-booking and assist in applying for finance on your behalf. Do note however, financing approval depends on the banks' terms and conditions as well as your loan eligibility.

    What are the documents required to avail a loan?

    The bank will require the following types of documents for processing your loan:
    Identity documents: Passport / Emirates ID/ Visa / Family Book for UAE nationals.
    Income documents – Salary Certificates/ Bank Statement/ Audited financials (for self-employed individuals)

    What are the applicable charges while availing the loan?

    Every bank and type of loan will have different charges on availing the loan. However, a processing fee is payable across all banks, which will be 1.05% of the loan amount or 500 AED whichever is higher.

    What is the maximum loan amount I can apply for?

    The maximum loan amount that can be applied for is AED 5,00,000/-. This amount will also vary depending on the individual eligibility of the applicant.

    What is the interest rate?

    Interest rate is a rate that the bank charges on the loan availed by the customer, and is calculated on the full original loan amount for the whole term without taking into consideration the periodic payments. In other words, interest is charged on the full amount of the loan throughout its loan tenure.

    The interest rates are different for auto loans and personal loans and may vary from month to month. Your Relationship Manager will help you with the applicable interest rates based on your profile and choice of bank.

    Can I pay my loan back earlier than planned?

    Yes, most banks will give you the option of paying back your loan earlier, subject to applicable fee and terms agreed at the time of availing the loan. This is called “Early Settlement”.

    What loan amount am I eligible for?

    Once you apply for an auto loan, the bank will assess your eligibility basis your monthly income, DBR and other factors, and finance upto 80% of the total vehicle cost, as mandated by the central bank of UAE.

    If you apply for a personal loan, you can choose to get financing for the entire value of the car.

    How can I get my car financed?

    If you require a loan to buy that dream car, our Relationship Manager will help connect you with multiple banks that offer loan facilities. The basic requirements for loan eligibility are a regular income and a resident visa. Get started on this process here!
    Car Delivery

    How will I know if my scheduled pick-up or delivery is confirmed?

    After the purchase process is complete, our Relationship Manager will call you to confirm your delivery and pick up details.

    What happens during the car delivery?

    Our CARS24 Delivery Associate will meet you at the delivery time, verify your Emirates ID, get the delivery receipt signed, and hand over the car, keys, and the documents.

    Do I have to be available at pickup or delivery, or can someone collect the car on my behalf?

    You’ll be needed for this! You will have to present at the time of car delivery or pickup and present your Emirates ID for verification.

    How long will my delivery or pick-up appointment take?

    The usual pick-up or delivery process takes about 30 minutes.

    What items/documents will I receive with the car?

    Along with the car, you’ll get all spare keys if mentioned on the car listing page. You’ll also get the Sales Agreement, Sales Contract, Invoice, Registration Certificate (RC/ Mulkiya), Warranty Booklet and Insurance Certificate.

    How to get Roadside assistance?

    Please call 800-725262 or 800-4101 for roadside assistance.The service is available Toll-Free, 24/7, completely free of charge during the warranty period, subject to the warranty conditions.
    Warranty & Coverage

    What is the CARS24 warranty offer?

    Every CARS24 Verified Car (CARS24 Prime, CARS24 Lite) listed on CARS24 comes with a complimentary service warranty of upto 6 months or 10,000 Kms, whichever is earlier. The free warranty period will vary from car to car and is clearly mentioned at the checkout page on completing the booking. The warranty covers vital parts of your car based on a comprehensive inspection report and the details of coverage will be shared with our customers at the time of car delivery. The free warranty is auto activated once the car is delivered, commencing from the date of vehicle registration.
    Customers can also buy extended warranty at a discounted price from CARS24 once they have finalised their car.

    Why do different cars have different periods of free warranty?

    Our aim is to provide the best possible service at the lowest possible price, to all our customers. Our free warranty coverage is calculated based on the age and mileage of the vehicle. This helps us in ensuring that we are able to offer you the lowest possible price for your dream car and give our customers the flexibility to choose the warranty plan best suited for them.

    If my car has a lower free warranty duration, does that mean it is a poor quality car?

    Absolutely not! All our CARS24 certified cars (CARS24 Prime , CARS24 Lite) pass our 150-point inspection before being listed for sale. You can be rest assured that you will get the best quality car when you are purchasing from CARS24. The free warranty period is calculated based on age and mileage such that the vehicle price remains competitive.You can always opt to purchase extended warranty at a discounted price from CARS24.

    What if I want a longer warranty period?

    Our customers will always have the option to purchase an extended warranty. You can avail this option while you submit your documents after the Test Drive.

    What is the cost of extended warranty?

    The cost of extended warranty will be visible to you at the time of purchase and will vary from car to car. Rest assured that we will provide you a great warranty package at the best prices. If you have any questions regarding the same, please reach out to your Relationship Manager post booking a car.

    What is not covered under warranty?

    Our warranty covers everything your car needs to run smoothly. Details of the parts covered are mentioned in our Warranty Booklet.
    Warranty will not cover maintenance related repairs, accidental or consequential damages, cosmetic repairs ( Exterior/ Interior wear and tear) and accessories. We request you to go through the warranty booklet for a detailed understanding.

    What does the extended warranty cover?

    The extended warranty of up to 24 months works exactly the same as the complimentary warranty. You will be eligible for all the same parts and services, as mentioned in your warranty booklet. We request you to go through the warranty booklet for a detailed understanding.

    I sold the vehicle I bought from CARS24 to my friend. Can he also avail of this warranty?

    The warranty provided with CARS24 is non-transferable. It also gets void in case the vehicle is exported out of the country or it is used as a commercial vehicle. The detailed terms and conditions will be mentioned in our warranty booklet.

    What precautions should I take to ensure the warranty remains valid?

    That’s good thinking! For the warranty to continue being valid, the buyer must ensure…
    • Car is serviced at CARS24's Mega Refurbishment Lab (MRL) if you’re from Dubai and from any of our authorised service centres if you’re from other emirates. All the details about the location and contact nos. are provided in the warranty booklet for your reference
    • Only genuine parts are used for replacements during service and repairs
    • Manufacturer recommended service schedule is followed
    • All service or repair receipts are kept handy for verification
    For detailed terms and conditions, please refer to the warranty booklet received at the time of delivery.

    How to claim the warranty?

    We’re hoping you never need to do this, but in case you do, your warranty booklet will have detailed steps and the helpline numbers of the authorised service centres, who will assist you through the process.

    You can also send an email to care.uae@cars24.com. Our team will help you with any query or request you might want to raise.

    What if I don’t want the warranty from Cars24 while purchasing the car?

    All our Cars24 Certified cars (Cars24 Prime & Cars24 Lite) come with a complimentary base warranty of upto 6 months or 10,000 Kms, whichever is earlier. If you opt for a recommended refurbishment package, you may also get upto 3 months free base warranty for Private Seller PRO & Private Seller cars.
    In addition, you have the option to purchase upto 24 months extended warranty. If you do not wish to avail the benefits of this service, you can simply notify us and we will help cancel the same, however there will not be any compensation provided for the base warranty plan or any deduction from the car price.
    Insurance

    What is motor insurance?

    Motor insurance is a type of insurance that covers motors such as cars, trucks, etc. but in this case, specifically cars. Motor insurance typically covers the cost of damages or losses that are caused by accidents, theft, or other covered events.

    Do I need to buy insurance for my car?

    Before you hit the road on your newly purchased car, it is mandatory to have a car insurance cover as per the UAE RTA law. But don’t worry, we have you covered. We will ensure that you have access to a variety of good quality, reputed and affordable insurance plans at discounted rates, and we will handle all the paperwork to get the policy issued for you by the date of delivery.

    Why should I get insurance for my car?

    Valid insurance is a prerequisite for driving your vehicle in UAE. Apart from this, having valid insurance does shield you against any unforeseen losses or damages to the car caused by accidents, thefts or other covered events.

    How do I choose the right motor insurance policy?

    There are several factors to consider when choosing a motor insurance policy, including
    • The type of coverage you need: Different insurance policies offer different types of coverage, so it's important to choose a policy that meets your needs.
    • The cost of the coverage: Insurance policies can vary in price, so it's important to compare different policies to find the one that offers the best value for money.

    What kind of insurance policies can I purchase?

    We have tied up with reputed insurance aggregators to get you a variety of plans at discounted prices. We have tried to ensure that we give you multiple options depending upon the car, your choice of the payment mode and your price range preference. You can choose from takaful / conventional plans, agency repair / non-agency repairs, comprehensive / third party covers.

    What is the difference between a takaful policy and a conventional insurance policy?

    Takaful, also called Islamic insurance, is a system of cooperative insurance. Please note that it is not just for Muslims and is open to non-Muslims who prefer to subscribe to and receive Takaful benefits. While the ultimate safeguard provided to the insured person under a takaful insurance is similar to that provided under a conventional insurance, a takaful agreement is Sharia-compliant. You are free to choose a takaful policy for any kind of deal, however if you are availing a loan from an Islamic Bank, then it would be mandatory for you to select takaful.

    Why do I not have an option for agency repair in the insurance plans available for my car?

    Insurance covers with agency repairs are only available for cars that are within 2 years of their manufacturing date.

    Does my preferred payment method affect the options available for insurance plans?

    It sure does! A third party cover can be opted for only if you have selected Full payment as your payment method. In case you change your payment mode to Financing, you will accordingly need to change the insurance plan to a comprehensive plan. Similarly, if you are availing financing from a Islamic bank, you must choose a takaful plan.

    Can I change my insurance plan that I initially selected at a later stage?

    You will be able to change the insurance plan that you selected only until the required documents have been verified. As soon as the documents are verified, your selected insurance plan becomes a part of the loan application (in financing cases) and the insurer starts processing your selection so that your car is insured by the time it is delivered (in full payment cases), and hence it will not be possible to change the plan post this stage. Please ensure to go through all the details of the available plans as soon as you pay the token, and discuss them with your Relationship Manager to make an informed decision.

    When do I need to pay for the insurance policy?

    You will be asked to make the payment for your chosen insurance policy to the insurance broker directly via a separate payment link at the same time when making the (full or down) payment of the car to CARS24. Please note that if you are getting a loan for your car, you will have the option to finance your insurance plan as well. However, you will still need to make a payment to the insurance broker on a separate payment link. The insurance amount will get deducted from the down payment amount. Once successfully paid for, you will receive an invoice from the insurance provider.

    How do I make a claim on my motor insurance policy?

    To make a claim on your motor insurance policy, you will need to follow the procedures outlined in your policy. This may involve contacting the insurance company to report the claim and providing them with any necessary documentation, such as a police report or repair estimates.
    Tinting

    What is tinting?

    Tinting is the process of applying a thin film to the windows of a car to reduce heat and glare, and to increase privacy. The film is typically made of a thin layer of polyester or other synthetic material.

    Why do people tint their windows?

    Reasons why people tint their windows:
    • To reduce glare: Tinting can help reduce glare on car windows, which can make it easier to see inside and outside.
    • To reduce heat: Tinting can also help reduce heat on windows, which can make a car more comfortable to be in.
    • To increase privacy: Tinting can increase privacy by making it more difficult to see inside a car from the outside.

    Can tinting be removed?

    Yes, tinting can be removed. However, the process can be time-consuming and may damage the windows. It is generally recommended to have window tinting removed by a professional.

    Why are there bubbles in the window tint and when does it go away?

    The bubbles in window tint will go away on their own as the tint film settles and adheres to the window. This process can take a few days to a few weeks, depending on the size and number of bubbles.

    How long does tinting last?

    The lifespan of tinting can vary, but it is generally expected to last for several years. The film may start to fade or peel over time, and may need to be replaced. The longevity of the tinting will depend on factors such as the quality of the film and the care it is given.
    Coating

    What is coating for cars?

    Coating for cars is a product or service that is designed to protect the paint finish and/or the interior of the vehicle. This can include products that are applied to the surface of the paint, as well as services that involve applying a protective film to the vehicle.

    What types of coating products are available?

    There are several types of coating products available, including:
    • Wax: A wax coating is applied to the surface of the paint and is designed to protect it from dirt, grime, and other contaminants.
    • Sealant: A sealant is a protective coating that is applied to the surface of the paint and is designed to provide long-lasting protection.
    • Ceramic coating: A ceramic coating is a thin layer of ceramic material that is applied to the surface of the paint and is designed to provide long-lasting protection and a high-gloss finish.

    Why should you do coating?

    Coatings are used for a wide range of purposes, including
    • Protecting surfaces: Coatings can protect surfaces from stains, minor wear-tear and corrosion. For example, when you do interior coating, you can protect your car seats from liquid spillage, etc. It repels liquids
    • Improving appearance: Coatings can improve the appearance of a surface by changing its colour or adding a gloss finish.

    How do I apply a coating to my car?

    The process for applying a coating to a car will depend on the type of product being used. Generally, the surface of the car should be cleaned and prepared before the coating product is applied. The product is then applied according to the manufacturer's instructions, which may involve applying it with a cloth or a spray gun.

    How long does coating last?

    The lifespan of the coating will depend on the type of product being used and the conditions the car is exposed to. Some products may last for several months, while others may provide protection for up to a year or longer. It is important to follow the manufacturer's recommendations for maintaining the coating and reapplying it as needed.
    Service Contracts

    What are the benefits of doing servicing from Cars24?

    • Dedicated service center for Cars24 customers
    • Seamless servicing process
    • Quick Turnaround time
    • Certified Technicians

    How frequently should you service your car?

    The Cars24 service maintenance schedule needs to be followed here which recommends that you should service your car:
    • In terms of distance: Every 10,000 KM
    • In terms of time: Every 6 months, whichever is earlier in your case

    When will the 1st service be due?

    The day you receive the delivery of the car is when the actual time-period starts. The first service will be due at 6 months or 10,000 km (whichever comes earlier), from the delivery date.

    What is the difference between a standalone service and a service contract?

    We have two types of service offerings for Cars24 customers:
    • Standalone Services: These are services that are one-time in nature and make sense for you if you are looking for individual servicing at the 10,000 KM mark (or 6 months mark whichever is earlier) or 20,000 KM mark (or 12 months mark whichever is earlier)
    • Service Contracts: These are annualized contracts of varied coverage (in terms of KM and years), which basically outsources your car maintenance to us so that you can relax and let us take care of your car. We charge a fixed fee for a certain duration and cover all your servicing.

    Why are service contracts better than standalone services?

    A service contract should make more sense for you if you want to:
    • Be Economical: Service Contracts are locked-in for a longer duration at a fixed price, unlike standalone services, whose prices can change over the course of a year, etc. basis market scenarios, etc.
    • Keep your warranty intact: When you buy a car, it is covered under warranty and failure to do timely servicing means your warranty will go void, however, if you were to buy a Service Contract from us, we will ensure that you don't (a) miss out on timely service, and (b) in case you do miss out, we still got you covered.

    Why should you buy a Service Contract?

    A service contract is needed for multiple reasons, a few of which are:
    • To ensure your warranty is valid ~ To ensure that the vehicle warranty is valid, customers must carry out timely servicing, as suggested by the warranty underwriter/seller
    • To keep your car in top-notch condition ~ Timely servicing ensures that the car you love is always in the best condition
    • To ensure car value doesn't depreciate quicker ~ Doing servicing is a signal to any prospective buyer of your car that you have taken good care of the car, so that in the future, when (and, if) you decide to sell the car, be assured of fetching a better price.
    ILOE

    What is ILOE insurance?

    ILOE insurance, also known as involuntary unemployment insurance, is a type of insurance policy that provides financial protection to individuals who have lost their jobs through no fault of their own.

    Who is eligible for ILOE insurance?

    Eligibility for ILOE insurance typically depends on the specific policy and the terms of coverage. Some policies may be available to anyone who is employed, while others may have more specific eligibility requirements, such as requiring a certain length of employment or a certain type of job.

    How does ILOE insurance work?

    ILOE insurance works by providing a benefit to individuals who have lost their jobs involuntarily. The amount of the benefit and the length of time it is paid will depend on the specific policy and the terms of coverage.

    Are there any exclusions or limitations to ILOE insurance?

    Yes, there may be exclusions or limitations to ILOE insurance coverage. You may read more about this by downloading the policy document.

    Is there a cool-off period for claims?

    Involuntary Loss of Employment Insurance is subject to a deferral of coverage period of 180 days accounted only once from the Commencement Date. A claim is automatically turned down if redundancy or dismissal is notified to the insured within these 180 days.

    How many claims per policy are covered under this?

    The total claim under ILOE cannot exceed 6 EMIs or 6 monthly payouts. For example, if the purchase is for 24 months of ILOE, and after 180 days of employment, the individual is out of employment and remains unemployed for 2 months before finding another employment, in this case, ILOE will cover for the 2 months of EMI and 4 months will be the balance left for the remainder of the duration. Now, before raising a second claim on this policy, there must be continuous employment for 180 days before another claim on the balance of 4 months of EMI/payout is raised.

    Can I cancel the policy post-purchase?

    You may cancel this policy within 15 days of receiving this policy and schedule by contacting us. A full refund will be credited, provided no claim has been made. After 15 days no premium credit will be made. The date of receipt of this policy and schedule will be considered as being two days after the date of issue unless evidence to the contrary can be supplied.

    What’s the maximum coverage under this?

    ILOE provides protection for the insured by covering up to six instalments due under your finance agreement, up to a maximum of 3,333 AED per month, in the event of involuntary loss of employment. As such the maximum sum insured is 20000 AED (6 x 3,333 AED)
    GAP (Guaranteed Asset Protection)

    What is GAP insurance?

    GAP insurance is a type of insurance policy that covers the difference between the amount you owe on a financed vehicle and the vehicle's actual cash value in the event of a total loss.

    Who is eligible for GAP insurance?

    GAP insurance is generally available to anyone who has financed a new or used vehicle. However, it may not be available in all states and is not typically offered for vehicles that are more than a few years old.

    How does GAP insurance work?

    If you are involved in a serious accident or your vehicle is stolen and is deemed a total loss, your traditional car insurance policy will pay out the actual cash value of the vehicle at the time of the loss. However, if the amount you owe on the vehicle is more than the actual cash value, GAP insurance will cover the difference.

    How many types of GAP insurance products are there? And, what’s the difference between both?

    GAP RTI - Return to invoice gap insurance, also known as return to value gap insurance, is a type of gap insurance that covers the difference between the amount you owe on your vehicle and the amount that you paid for the vehicle originally. With a return to invoice gap insurance, if your car is totalled in an accident and your car insurance policy pays out the current market value of the car, the gap insurance will cover the difference between that amount and the original price you paid for the car. This can be especially useful if you financed the purchase of your car and still owe a significant amount on the loan, as the market value of the car may be less than the amount you still owe. Return to invoice gap insurance can be a good option for people who want additional protection in the event of a total loss and who want to ensure that they are able to replace their car with a similar model.

    GAP FS - In the context of car insurance, a GAP (guaranteed asset protection) financial shortfall refers to the difference between the amount you owe on your vehicle and the amount that your car insurance policy will pay in the event of a total loss. For example, if you have a car loan or lease and you get into an accident that totals your car, your car insurance policy will pay out the current market value of the car at the time of the accident. However, if the market value of the car is less than the amount you still owe on your car loan or lease, you will be left with a "gap" or "deficiency" that you will still need to pay. This deficiency is sometimes referred to as a GAP financial shortfall. GAP insurance is a type of coverage that helps to cover this financial shortfall in the event of a total loss. It can be a good option for people who have a high amount of negative equity on their car loan, which means that they owe more on the loan than the car is worth.

    Are there any exclusions or limitations to GAP insurance?

    Yes, there may be exclusions or limitations to ILOE insurance coverage.
    7 Day Trial and Car Return

    What will be the mode of refund payment?

    All refund payments will be made electronically to the buyer's account.

    What happens if I don't like my car when it is delivered?

    We understand that buying a car is an important decision. That is why when you're buying a CARS24 Certified car (CARS24 Prime, CARS24 Lite) from CARS24, it’s ok to change your mind. If you don't like the car in 7 days, return it and get a 100% refund of the car value, just like anything else you order online. However, few deductions/ charges may apply, related to but not limited to - any value added services already done, registration and de-registration charges, bank charges, insurance policy cancellation charges, convenience fee or service charges of any kind.


    This Return policy is not applicable for Private Seller PRO & Private Seller Cars, as these are not owned, refurbished or maintained by CARS24.

    How does the 7-Day Trial work?

    Here’s how this works: (Applicable only for CARS24 Certified Cars (CARS24 Prime, CARS24 Lite):
    • Select the car of your choice and buy it from CARS24
    • Once you get your car, you can test-own it for up to a week. Test drive it in different ways, see if your family fits in it comfortably, load up the boot with luggage or shopping. Basically, do whatever it takes to check that this is the perfect car for you. But be careful, ensure that it remains in the same condition that it was delivered to you in.
    • If you’re not happy with your purchase for whatever reason, simply email us (care.uae@cars24.com) within 7 days of your delivery date.
    • Our team will do a quick check to ensure that the car is in the same condition as it was during delivery, and begin the return process.
    • Once all details are verified, your refund will be processed within 3-5 working days.

    What are the terms and conditions for the CARS24 7-Day Trial?

    The easy return policy is applicable only if the return request has been raised within 7 days from the day of delivery. Our team will inspect the car during the return process before proceeding. If the car is damaged, modified, altered, or has missing parts, a full refund will not apply.
    If the car is damaged, modified, altered, or has missing parts, a full refund will not apply.
    Note: Cars that have clocked more than 500 km from the delivery date are not eligible for return.

    When will my payment be processed if I return the car under the 7 Day Trial?

    The refund is initiated within 5 to 7 working days if the car meets all the above-mentioned terms & conditions.Refund payment will be initiated only after the ownership is transferred to CARS24 in the RTA.

    If you have gotten your car financed, processing fee will not refunded and the bank might levy early settlement charges.

    In what scenarios will my car not be eligible for return?

    Your car will not be eligible for return if -

    • The vehicle has been modified, in an accident or damaged, altered from the condition it was delivered in or had a lien or other encumbrance put on the vehicle.
    • Car has clocked more than 500 km from the delivery date.
    • The vehicle has been examined and repaired by a third party/mechanic post-delivery and before returning it to CARS24
    • There is any change(s) initiated in the vehicle by any such external party
    • There are issues observed in the vehicle due to negligent driving by the Buyer
    • In case of car pick up from your location, you are not available for 14 days from the date that the car is delivered to you.

    Can I choose to buy another car after I return my car under the 7-Day Trial?

    Yes, of course! You can choose to buy another car from CARS24 - and we would love to deliver it to you, and you don’t even need to wait until one return is complete to reserve another. However, in the interest of fairness for our community, you can return only 3 cars for a full refund under the easy return policy.

    What if there is an item or an accessory missing at the time of return pick-up?

    If there’s any change in the vehicle’s condition at the time, or an accessory or a missing part compared to the checklist you signed during purchase, that amount will be deducted from the car value and the rest refunded. This amount will be decided by our technical team.

    I availed a loan to purchase the car, will I be eligible for the refund of the processing fee if I return the car under the 7 day return policy?

    If you have gotten your car financed, the bank loan processing fee will not be refunded. Additionally, the bank might also levy early settlement charges, which we will settle from the final refund amount.

    I availed value added services with the purchase of the car, will I be eligible for the refund of all value added services if I return the car under the 7 day return policy?

    Value added services like extended warranty or service contracts are fully refundable, however any value added services where the work has already been done on the car and the resources have been consumed, (for example- tinting, coating, document handling charges, convenience fee or service charges of any kind, or any paid refurbishment tasks) are not refundable.

    I have purchased insurance for the car I bought from cars24, will I be eligible for the refund of the insurance if I return the car under the 7 day return policy?

    The insurance provider may deduct a part of the amount you paid for insurance and refund the rest, in accordance with their policies.
    For insurance purchased through Cars24's partners, we will handle the insurance cancellation on your behalf after the vehicle de-registration. The insurance provider will then initiate a refund, considering any applicable deductions in line with their policies.

    What if I face an issue with my car after the 7 day trial period?

    That’s a good question! We’ve taken utmost care to make sure that this will not be the case - each car listed on the platform goes through rigorous testing and inspection. In any case, you don’t need to worry - all our cars come with a complimentary service warranty of upto 6 months or 10,000 Kms, whichever comes earlier, so you can get it repaired from our authorized partners. In addition, you have the option to purchase upto 24 months extended warranty.
    Refer and Earn

    What is the definition of referrer and referee?

    For ease of communication, from here onwards, we will call a person who refers as referrer and the person who has been referred as referrer. For now, anybody who has purchased or sold cars with us is eligible to be a referrer.

    What is the referral program offered by CARS24?

    The referral program offered by CARS24 allows existing purchasers to refer their friends, family, and colleagues to the company for buying used cars.

    How does the referral program work?

    To participate in the referral program, existing purchasers or seller need to share their unique referral code or link with their friends and family. The referred person will then have to use this unique code while booking their car on the CARS24 app. The referrer will receive a referral bonus as a reward after the referee purchases the car successfully and the referee will receive a referral discount as soon as he uses the referrer's unique code during the time of booking his dream car.

    How will I get these referral codes?

    You can get these referral codes easily by logging in with the phone number used when you purchased or sold a car from CARS24. You can also receive it on Whatsapp or through a notification on the app. Even if you don't get your code through these channels, you can always write to us at care.uae@cars24.com, and we will get back within three working days with your unique referral code.

    What are the benefits of the CARS24 referral program?

    By participating in the referral program, referrers can earn rewards and bonuses for referring their friends and family to CARS24. Additionally, the program allows referrers to help their friends and family get the best price for their used car purchase while supporting their community.

    How can I refer someone to CARS24?

    For referring CARS24 to someone, the referrer has to share their unique referral code or link with their friends and family. They can also log into their account on the CARS24 app and find the referral option to share with their contacts.

    How can I check the referral bonus I have earned?

    To check your referral status or the referral bonus you have earned, you can write an email to care.uae@cars24.com along with the referral code, and we will share the referral code usage and payout details within seven working days.

    How can I redeem my referral bonus?

    After every successful car purchased by the referee, the referrer will be notified through email or WhatsApp about the referral bonus they have earned. After completion of the referee’s 7-day return period, the referrer will get their earned referral bonus.

    How will the referee get their referral discount?

    Once the referee applies the referrer's unique referral code while booking their car, they will get a discount on their final purchase price according to the terms and conditions.

    How many referees can I refer to for cars24?

    Referrers can share their referral code with as many people as they want, but only a limited number of people can use that code in a 30-day period. CARS24 reserves the right to decide and change the limit.

    Will I get a referral bonus for each referral?

    Referrer will get a referral bonus only on successful car delivery to the referee after the 7-day return period is over. However, the referrer will be qualified for a certain number of referral bonuses during a 30-day period from the successful delivery of the first referee's car.

    Which date would be considered for the referral bonus payout?

    The delivery date of the referee's car will be considered for the payout date of the referral bonus, but the referrer will get their referral bonus only after the referee's 7-day return period has ended.

    How many referral bonuses can a referrer earn in 30 days?

    Referrers can earn a limited number of referral bonuses in 30 days. CARS24 reserves the right to decide and alter the limit number.

    Why am I not able to use the referral code?

    There could be a few reasons why you are not able to use the referral code:
    • Only those users who have not initiated any bookings on the CARS24 platform in the past will be eligible to use the referral code.
    • The monthly limit for using this referrer's code has been reached.
    • You might have entered an invalid referral code.

    What is the 30-day limit on referral codes?

    The date of delivery of the referee’s car after redeeming the referrer’s referral code will be considered the commencement date of the 30-day limit. A limited number of referrals by the referrer will be counted in these 30 days for bonus payouts. The limit would be refreshed every 30 days. CARS24 has the right to decide and alter the limit at any time without any prior notice.

    How can I connect with CARS24 for referral queries?

    You can mail us at care.uae@cars24.com with your query or grievance and someone from our team will connect with you within three working days.

    Terms & Conditions for Refer & Earn

    • In recognition of your successful purchase or sell on cars24.com/ae ("CARS24 website/app"), CARS24 is pleased to invite you to participate in the CARS24 'Refer & Earn' promotion.
    • The promotion will commence in the second week of February unless revoked by CARS24 in its sole discretion without any prior notice.
    • Referees can use only one referral code on one purchase.
    • Referrers will get their referral bonus only after the referee does not return their car during the 7-day return period.
    • There will be a limit on the number of bonuses a referrer can earn in 30 calendar days. CARS24 reserves the right to decide and alter the limit without prior notice.
    • The referrer with the maximum referrals at the end of the quarter can stand a chance to win a bumper prize. CARS24 reserves the right to decide and alter the decision without prior notice.
    • Referrer and the Referee will only be eligible for Rewards under this promotion only if;
      • Both are residents of the UAE
      • Referrer has bought at least one car with CARS24 in the UAE region
      • Both possess valid emirates IDs
      • Referee’s contact details are not already in the CARS24 database
    • Unless agreed in writing by CARS24, the rewards will only be awarded directly to the referrer. The referee cannot sell, transfer or assign the rewards to any other person.
    • CARS24 reserves the right to determine, in its sole and absolute discretion, whether or not you have successfully met all the criteria to avail of the rewards under this promotion.
    • CARS24 reserves the right to terminate your participation under this promotion, at any point in time, in its sole discretion, with or without cause, including if any of the criteria outlined herein is not met.
    • You acknowledge and agree that at any point in time, CARS24 reserves the right to cancel, modify, change, suspend or withdraw any of these terms as it may deem fit, in part or their entirety, with or without cause, without giving any prior notice without incurring any liability whatsoever.
    General Queries

    How can I stop promotional messages on Cars24?

    Promotional messages can be stopped easily by following simple steps:
    Go to Profile page -> Tap on turn off/on Receive updates & notification button.
    NOTE: This will only stop promotional messages; you will still receive all the transactional messages/updates.

    How can I unlock my Surprise gift for Test Drive?

    This gift will be given to customers who book test drive on dates and slots which indicate a “Free Gift” and subsequently complete the Test Drive/ Viewing on the chosen date and slot.

    What is the exclusive gift that is given on TD completion?

    We have a variety of gifts on offer worth upto 250 AED. Since it is a surprise gift, you will find out the exact gift assigned to you only after the completion of the Test Drive. Rest assured, you will love the gift.

    How will I receive the Test Drive gift?

    The Test Drive Associate will handover the gift to you upon completion of the test drive on the chosen date and slot.

    Do I get to choose my gift post completion of the Test Drive?

    No, this is a surprise gift. Rest assured, you will love it.

    All the Free Gift slots are booked. Will I get a gift if I book on any other slot?

    Exclusive gifts are given only for the slots which indicate a “Free Gift” Offer.

    I received a message that my Test Drive has been cancelled. Will I still get my Free Gift?

    You may go ahead and make a booking on a different car. When you book a Test Drive for slots indicated as “Free Gift”, you will qualify for a free gift on your next Test Drive.

    I have booked multiple Test Drives. Will I get a gift for each Test Drive?

    You will receive only one free gift per month, irrespective of the number of Test Drives you have completed.

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