Question 1

What is the process of selling my car?

Accepted Answer

Watch this video to learn about the car selling process: https://youtu.be/UG9DLHjWgto

Question 2

How much time does it take to sell my car with Cars24?

Accepted Answer

It takes only 10 minutes to answer the car evaluation questions online and receive a final offer after inspection of your car. This offer remains valid provided there are no deviations from the inputs provided during the inspection process. Once you accept the offer, you will be assisted by a Cars24 representative for RTA passing and registration. Payment for your car can be transferred directly into your account within 24 hours of car transfer. Cars24 charges a minimal convenience fee for the entire assistance provided.

Question 3

Can I sell any car at Cars24?

Accepted Answer

Cars24 purchases only GCC specs, non-commercial vehicles manufactured in or after 2011, driven less than 220,000 Kms, with no major accidents or rusting. If your car meets these criteria, you can sell it to us. In case your car does not meet these criteria, we do consider it for exchange or trade. We also facilitate a sale via our Channel Partners if needed.

Question 4

Can I sell my van or pickup trucks?

Accepted Answer

Cars24 helps in selling non commercial van and pickup trucks via channel partners

Question 5

How can I trade or exchange my car?

Accepted Answer

You can book your car for exchange using this link: https://cars24uae.app.link/q75PyJJTXmb

Once you’ve completed the booking, simply share the Booking ID with us and we’ll take it forward from there.

Question 6

How do I get an offer for my car?

Accepted Answer

Fill in your car details here: https://www.cars24.ae/sell-used-car ! Once all questions are submitted, you will receive the price of the car.

Question 7

Will my car price change post inspection?

Accepted Answer

No, if there is no deviation in the car details, the price shall remain the same. The price of the car can only change post-inspection if there are discrepancies between the details provided by you and the actual condition of the car.

Question 8

How can I book an appointment for inspection?

Accepted Answer

Start by filling in your car details here: https://www.cars24.ae/car-evaluation/brandOnce you’re done, you can choose a convenient date and time to book your inspection appointment.

Question 9

How to reschedule the appointment?

Accepted Answer

You can reschedule the appointment from the app/website by clicking on the 'Reschedule' button or by calling your Cars24 representative.

Question 10

Can I cancel my appointment? How do I do it?

Accepted Answer

Yes, you can cancel your appointment any time before the scheduled date. You can do this from the app / website by clicking on the 'Cancel' button or by calling your Cars24 representative. If you have paid for the appointment, you will receive a full refund upon cancellation.

Question 11

Can I reschedule my appointment?

Accepted Answer

Yes, you can reschedule your appointment any time before the scheduled date. You can do this from the app/website by clicking on the 'Reschedule' button or by calling your Cars24 representative. Your new appointment date will be confirmed, and you will receive a notification with the updated details.

Question 12

What happens if my appointment expires before the inspection is done?

Accepted Answer

If your appointment expires (i.e, the inspection does not occur within the 7-day period), the appointment will be automatically cancelled. If you have paid for the appointment, you will receive a full refund. You will need to make a new payment to book another appointment.

Question 13

What happens if I need to reschedule after the original appointment date has passed?

Accepted Answer

If your original appointment date has passed and the inspection did not occur, you will need to make a new payment to book another appointment if you choose to book a paid appointment. You will receive a notification explaining that the previous appointment has expired and how to proceed with a new one.

Question 14

What is your refund policy?

Accepted Answer

If you cancel your appointment before the scheduled date and you have paid for it, you will receive a full refund. If your appointment is automatically canceled because the inspection did not occur within the 7-day period, and you have paid for it, you will also receive a full refund.

Question 15

How will I be notified about my appointment status?

Accepted Answer

We’ll keep you updated via SMS/Whatsapp/App with all important appointment notifications including appointment confirmations, reschedules, cancellations, and any automatic cancellations due to expiry.

Question 16

Are there any charges for inspecting my car?

Accepted Answer

All hub inspections are completely free. While home inspections are also free, we may charge a small fee, especially in distant areas or due to high demand. Any applicable charges will always be clearly shown before you confirm your appointment.

Question 17

How does Cars24 inspect and evaluate my car before selling it?

Accepted Answer

To get your car inspected by Cars24, you can book a home inspection or visit any of our hubs/showroom. During the inspection process, our evaluator will take pictures of the car's exterior and interior and conduct a small test drive. We use various tools to check 150 inspection parameters, which typically takes around 30 minutes. Our inspectors follow all social distancing norms and are fully vaccinated for your safety. Once the inspection is completed, you will receive a final offer for your car, which remains valid subject to no deviation from the inputs provided during the inspection.

Question 18

What happens in case there is any damage to the car while inspecting the car?

Accepted Answer

Your car is completely safe with us. In the unlikely event of any damage during the inspection, Cars24 will take full responsibility and ensure it is taken care of.

Question 19

What are the locations where I can take my car to get inspected?

Accepted Answer

You can schedule a branch inspection at any of the following Cars24 branches - - Millenium Towers, Al Barsha, Dubai- Al Aweer Auto Market, Ras Al Khor Industrial Area, Dubai- Bank Street Building, Al Mankhool, Bur Dubai, Dubai- Bin Dhaher Building, Al Quoz Industrial Area 3, Dubai- RAG Global Business Hub, Al Qusais 2, Dubai- Mushrif Mall, Al Mushrif, Zone 1, Abu Dhabi

Question 20

What are the documents required to sell my car at Cars24?

Accepted Answer

Documents required at the time of inspection:- Mulkiya- Emirates IDAdditional documents (if available):- Tax invoice from the previous purchase- Warranty/servioce history documents (if applicable)Additional documents required at the time of sale (if Cars24 initiates loan closure on your behalf):- Liability letter- No Objection Certificate (NOC)- Power of Attorney (POA)- Passport copy with visa- Security chequeDon’t worry, our team will guide you at every step and let you know exactly which documents are needed based on your case, so the process stays smooth and hassle-free.

Question 21

Are there any additional charges that I need to pay in order to sell my car?

Accepted Answer

Cars24 charges a minimal convenience fee from each seller for facilitating the entire transaction. This charge includes the RTA passing fees, car registration fees, etc.

Question 22

How can I receive payment when selling my car to Cars24?

Accepted Answer

You can receive payment via electronic bank transfer, within 24 hours post the car transfer. Whichever method you choose, we ensure a hassle-free and secure payment process.

Question 23

I was offered a price, after which some convenience charge was deducted. Why?

Accepted Answer

Convenience charges are minimal fees that are applied for assisting our customers throughout the entire RTA Passing Test and Registration process.

Question 24

Who will pay for the registration charges?

Accepted Answer

Cars24 representatives will assist you through the entire RTA Test and Registration process. We charge a minimal convenience fee that includes charges for registration as well.

Question 25

Do I have to pay for RTA passing?

Accepted Answer

Cars24 representatives will assist you through the entire RTA Test and Registration process. We charge a minimal convenience fee that includes charges for RTA passing.

Question 26

What is the Private Seller plan?

Accepted Answer

The Private Seller plan is a listing option where Cars24 inspects your car to certify it and creates a detailed listing on our platform. After your car is listed, you directly manage all interactions with potential buyers yourself, including chats, calls, negotiations, and test drives.

Question 27

Will Cars24 still inspect my car if I choose the Private Seller plan?

Accepted Answer

Yes, absolutely! The ‘Verified’ part means your car undergoes our standard, thorough inspection process at no additional charge. This helps build trust with buyers as they know the car has been professionally checked by Cars24.

Question 28

What services does Cars24 provide in the Private Seller plan?

Accepted Answer

Under the Private Seller plan, we help you sell your car with ease by offering:- Buyer Connect: A platform where interested buyers can discover your car and connect with you directly- Verified Status: A detailed inspection that gives your car a trusted Verified badge- Right Price Guidance: Smart pricing recommendations based on inspection results and current market data- Standout Car Catalogue: Professional photos and a detailed listing to help your car stand out

Question 29

What will I need to do as a seller in the Private Seller plan?

Accepted Answer

Once your car is listed, you will be responsible for:- Responding to inquiries from interested buyers- Negotiating the selling price directly with buyers- Arranging and conducting test drives- Finalizing the deal with the buyer

Question 30

How do I get my car listed under the Private Seller plan?

Accepted Answer

A simple 5-step process:- Make the payment and choose your preferred inspection slot- Get your car inspected by our expert team- Set your desired listing price based on the car's condition- Choose whether you want your phone number to be visible to buyers- Sit back and wait - interested buyers will start reaching out through the seller section of the app

Question 31

What is the new Private Seller - Unverified plan?

Accepted Answer

The Private Seller Unverified plan is our quickest listing option. It allows you to list your car for sale on the Cars24 platform instantly by providing details and uploading photos yourself, without needing a physical inspection from our team.

Question 32

How is the ‘Private Seller - Unverified’ plan different from the existing ‘Private Seller’ plan?

Accepted Answer

The main difference is the physical inspection of the car.Private Seller plan:- Cars24 expert inspects your car- Cars24 creates a detailed listing- Car gets a ‘Verified by Cars24’ badge Private Seller- Unverified plan- No inspection by Cars24- You create the listing yourself- For both plans, after the car is listed, you handle all buyer interactions directly

Question 33

How do I list my car under the Private Seller - Unverified plan?

Accepted Answer

It's a simple, self-service process:- Fill out an online form with key details about your car (like variant, mileage, condition, optional features etc)- Upload clear and recent photos of your car's exterior and interior- Choose how you would like to be contacted by buyers- Submit your ad Your listing will go live on our platform for buyers to see.

Question 34

Am I responsible for the information and photos I provide?

Accepted Answer

Yes, you are solely responsible for the car information and pictures. Cars24 will be not be held responsible for any discrepancy or inaccuracy for a Private Seller listing.

Question 35

Why should I choose the Private Seller - Unverified plan?

Accepted Answer

This plan is ideal if you want:- Speed: List your car instantly without waiting for an inspection appointment- Control: You have full control over creating your own ad, from the features to the photos- Convenience: A quick and easy way to get your car in front of thousands of potential buyers

Question 36

Do I have to use the price recommended by Cars24 in the Private Seller plan?

Accepted Answer

No, the price range we provide is a suggestion. In the Private Seller plan, you have the flexibility and final say to set your own listing price based on our guidance and what you expect to get for your car.

Question 37

Why is my car not listed on top of search results?

Accepted Answer

The placement of your car in search results depends on various factors, including the package you've selected. If you've chosen a package without a featured ad listing, your car may not appear at the top. Featured ad listings typically receive higher visibility. Additionally, the platform considers factors like relevance, pricing, and buyer preferences. Consider upgrading to a package with a featured ad to enhance visibility and increase the chances of your car being seen by potential buyers.

Question 38

Why can't I see my car listed on your platform?

Accepted Answer

If you've purchased a package for listing your car, but you can't see your car listed on our platform, please check the status of your listing on the seller centre of the app: - If the seller centre displays a message that 'Your car's listing is under review and will be published shortly,' please wait for up to 24 hours. If the status doesn't turn to active even after 24 hours, contact your Relationship Manager for assistance.- If it shows 'Expired,' your package may have expired, and your car has been de-listed. To list your car again, please renew your package. You may reach out to your relationship manager for support.- If it shows 'Active,' click the 'View Listing' hyperlink to go to your listing. To check the overall buyer listing page, set the right filters matching your car specifications. Keep in mind that the placement of your car in search results depends on various factors, including the package selected. If you've chosen a package without a featured ad listing, your car may not appear at the top. Featured ad listings receive higher visibility. Consider upgrading to a package with a featured ad for better visibility and increased chances of attracting potential buyers.

Question 39

I am not getting any good deals. How can I cancel my package?

Accepted Answer

If you're not satisfied with the deals you are currently receiving for your car, we would recommend you to reach out to your relationship manager so that they can guide you with their strategic insights on pricing adjustments to maximize buyer interest and secure the best offers. If you still wish to de-list your car, please note there is no direct option to cancel the package. However, you can contact your relationship manager with the request. Please be aware that no refund is applicable in the event of cancellation before the package expiry.

Question 40

I have already sold my car elsewhere. How can I de-list my car?

Accepted Answer

You can contact your Relationship Manager to help de-list your car. Please be aware that no refund is applicable in the event of de-listing your car before the package expiry.

Question 41

Will I receive a refund if I cancel my package or de-list my car before it expires?

Accepted Answer

No refund applicable in the event of cancellation or de-listing your car before package expiry.

Question 42

I did not get any leads, will I get a refund?

Accepted Answer

The number and quality of offers depend on various factors, including the condition of the car, the demand for that specific model, the pricing set by you, and the type of package selected (with or without the featured ad).While we understand the expectation of getting leads, these factors contribute significantly to the outcome. We recommend reassessing your listing strategy, considering potential adjustments to enhance visibility and attract more interest. If you have further questions or need assistance with your listing performance, feel free to reach out to your Relationship Manager for personalized guidance.Please note that no refund is possible in this case, as all the days of the listing have already been utilized and Cars24 has provided the service for the stipulated period.

Question 43

How will buyers contact me in the Private Seller plan? Do I have to share my phone number?

Accepted Answer

You control how buyers connect with you. The primary method is through our secure in-app chat. You also have the option to make your phone number visible on the listing. You do not have to share your number if you prefer not to.

Question 44

What are the benefits of sharing my phone number vs. only using chat?

Accepted Answer

- Sharing your number: May lead to more immediate calls, potentially faster responses, and a higher volume of inquiries.- Using only in-app chat: Keeps all initial communication within the Cars24 platform, gives you more control over who you want to talk to, and helps avoid unwanted calls or spam.

Question 45

Can I control or block communication from certain buyers?

Accepted Answer

Yes. Our in-app chat includes an option to block specific buyers if you decide you no longer want to receive messages from them, giving you control over your interactions.

Question 46

What happens after I agree on a price with a buyer in the Private Seller plan?

Accepted Answer

In the Private Seller plan, once you and the buyer agree on a price, the responsibility for completing the final transaction steps, like payment and ownership transfer, lies between you and the buyer. Cars24 primarily serves as the listing and connection platform in this plan.

Question 47

What's the process for de-listing my car?

Accepted Answer

After your car is inspected, a Retail Associate will be assigned to assist you. For any changes, de-listing, or refund requests, simply reach out to your assigned associate and they'll guide you through the next steps.

Question 48

What happens after my car is listed under the Private Seller - Unverified plan?

Accepted Answer

Once your listing is live, you will manage everything directly. This includes:- Responding to buyer inquiries via chat or phone- Arranging and conducting test drives- Negotiating the price and finalizing the sale

Question 49

Can I get my car inspected by Cars24 later if I choose the Private Seller - Unverified plan first?

Accepted Answer

We are always working to provide more flexibility. Please contact our seller support team to explore options for adding a Cars24 inspection to your existing unverified listing.

Question 50

Who handles the price negotiation and test drives in the Private Seller plan?

Accepted Answer

You, the seller, will handle all price negotiations and the scheduling/coordination of test drives directly with potential buyers.

Question 51

What Emirates is Cars24 currently operational in?

Accepted Answer

Dubai, Sharjah, Abu Dhabi, Ajman

Question 52

What are the safety and COVID-19 health protocols you follow?

Accepted Answer

Our inspectors are fully vaccinated and follow all social distancing norms. We ensure that Cars24 employees wear masks and regularly sanitize their hands. We sanitize all customer touchpoints regularly!

Question 53

Other queries

Accepted Answer

Reach out to us at: - care.uae@cars24.com - 8001110900 (10 AM - 7 PM)

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