Terms of Use

Last updated on August 22, 2022

The sub-directory name www.cars24.com/ae, an internet based portal, is owned and operated by Global Access Cars Automobile Trading (LLC). for its services and transactions including it’s holding company, subsidiaries, affiliates (hereinafter referred to as “We” or “Our” or “Us” or “Company”). The sub-directory name is referred to as the “Website”.

Your access or use of the Website, transaction on the Website and use of the Services (Company lists vehicles on its Website and helps prospective buyers to complete the purchase. Company uses the services of third party providers to offer other value added services like vehicle registration, motor insurance, consumer finance facility and warranty) hosted or managed remotely through the Website, are governed by the following irrevocable and non-negotiable terms and conditions (hereinafter referred to as the “Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitute a legal and binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on the one part and Company on the other part.

By accessing, browsing or in any way transacting on the Website, or availing any Services on the Website as provided by Company and its affiliates, You signify Your agreement to be bound by these Terms of Use. Further, by impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Our policies, including the Privacy Policy, which also governs Your visit to the Website, to understand Our practices, and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) for the purposes of accessing, browsing or transacting on the Website, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered to be part of these Terms of Use. Please note that We reserve the right to update/ amend these Terms of Use or any other policy included by reference at any time without notice, and therefore, You may periodically review this page/link to make sure You have the latest version of the Terms and Privacy Policy. Your continued use of the Services after the posting of a revised version constitutes Your acceptance of such terms.



Use of the Website is available only to individuals who can form legally binding contracts under the applicable laws of the United Arab Emirates (UAE). You represent, acknowledge and agree that You are at legal age, and that: (a) all registration information that You submit is truthful and accurate, (b) You will maintain the accuracy of such information, and (c) Your use of the Website and Services offered through this Website do not violate any applicable law or regulation. Your Account may be terminated without warning if We, at Our discretion, believe that You are under the age of 18 or that You are not complying with any provisions of these Terms of Use, applicable laws, rules or regulations.

You may access and use the Website and the Services either as a registered User or as a guest User. However, not all sections of the Websites and Services will be accessible to guest Users.

a) Registered users

Company makes certain sections of the Services available to You through the Websites, only if You have provided certain required User information, have created an account and have a Company ID through certain log-in ID and password ("Account"). You can create Your Account on the Website by logging in using Your:

i) mobile number or third party website user ID viz. Facebook, Google, yahoo id etc. or any other user id as permitted on the Websites and
ii) OTP or password.

Company ID and/or other third party login identification as provided above are individually and collectively referred to as the “Account Information”. The aforesaid may be amended at Our sole discretion.

In the event that You register as a User by creating an Account in order to avail the Services provided by the Websites, You will be responsible for maintaining the confidentiality and security of the Account Information and are fully responsible for all activities that occur through Your Account. You agree to (a) immediately notify Us of any unauthorized use of Your Account Information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session. We cannot and will not be liable for any loss or damage arising from Your failure to comply with this obligation. You may be held liable for losses incurred by Us or any other user of or visitor to the Websites due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential

You shall ensure that the Account Information provided by You in the Website's registration form is true, correct, complete, accurate and up-to-date. Use of another user's Account Information for availing the Services is expressly prohibited, and doing so shall entitle the Company to initiate action noted in the subsequent paragraph.

If You provide any information that is not correct, true, inaccurate, not current or incomplete (or becomes not true, inaccurate, not current or incomplete), or Company identifies and/or has reasonable grounds to suspect that such information is not true, inaccurate, not current or incomplete, Company has the right to suspend or terminate Your account and refuse any and all current or future use of the Website/ Services (or any portion thereof).

In case You prefer to avail and/or are provided access to specific services and/or offers then the said services and/or offers shall be subject to the respective terms and conditions, notified from time to time at the sole discretion of the Company.

b) Guest Users

Website also allows limited access to the Services for unregistered Users. Such Users will be able to browse the Website and use the Services for the purpose of such limited access. However, You will not be provided the access to certain benefits reserved only for registered Users. These benefits may change from time to time at the sole discretion of Company without any prior notice. Depending upon whether You are a seller or a buyer or another user who otherwise wishes to use the Website, and the nature of Services You wish to avail from the Website, You may be required to provide certain personal information and Company may collect such personal information provided by You. Your provision of, and Company’s collection, storage, use, disclosure and otherwise dealing of such personal information shall be governed by Company’s Privacy Policy.

You acknowledge and agree that You shall comply with the following policies (the "Account Policies"):

  • You will not copy or distribute any part of the Website in any medium, whether online or offline, without Company’s prior written authorization.
  • You will not alter or modify any part of the Website other than as may be reasonably necessary to use the Website for its intended purpose.
  • You will provide true, accurate, current and complete information when creating Your Account and You shall maintain and update such information during the term of this agreement so that it will remain accurate, true, current and complete.
  • You shall not use any automated system, including but not limited to, "robots," "spiders," "offline readers," "scrapers," etc., to access the Website for any purpose without the Company's prior written approval.
  • You shall not in any manual or automated manner collect information on vehicle price, vehicle specifications, inspection reports, copying copyrighted text, or otherwise misuse or misappropriate Website information or content, including but not limited to, use on a "mirrored", competitive, or third party site.
  • You shall not in any way transmit more request messages to the Company servers, or any server of a Company’s subsidiary or affiliate, in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser; provided, however, that the operators of public search engines may use spiders or robots to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such material. We reserve the right to revoke these exceptions either generally or in specific cases.
  • You shall not take any action that (i) unreasonably encumbers or, in Company’s sole discretion, may unreasonably encumber the Website's infrastructure; (ii) interferes or attempts to interfere with the proper working of the Website or any third-party participation in the Website; or (iii) bypasses Company's measures that are used to prevent or restrict access to the Website.
  • You agree not to collect or harvest any personally identifiable data, including without limitation, names or other Account information, from the Website, nor to use the communication systems provided by the Website for any commercial solicitation purposes.

You hereby expressly acknowledge and agree that You and not Company will be liable for Your losses, damages etc. (whether direct or indirect) caused by an unauthorized use of Your Account. Notwithstanding the foregoing, You may be liable for the losses of Company or others due to such unauthorized use.


The online booking reservation process requires You to confirm the order to Us by completing all requirements for the purchase of the vehicle including but not limited to, sending documents required for financing, registration, insurance, delivery and making the required payment for the vehicle within 2 days from the date of placing an order .

The reservation deposit is valid for 2 business days and the promised amount will be refunded to the original account or card from which the deposit was paid if the order has not been confirmed within such period.

In case the order is confirmed and the customer is going to purchase the vehicle, the reservation deposit will still be refunded back to the original account or card from which the deposit was paid, and the final amount payable by the customer will be considered as a separate transaction and will not be adjusted with the amount paid for the reservation deposit.

The vehicle is sold and delivered subject to the Company’s conditions of sale.

On physical inspection of the vehicle, if it appears that the reserved vehicle is not as per Your requirement at the time of reservation, Company agrees to refund Your deposit or payment and take the vehicle back in accordance with Company’s refund policy.

Company will process the refund within 3 to 5 working days after 96 hours have elapsed from the time of reservation.

You acknowledge and agree that in order to complete the purchase transaction and title transfer of the vehicle, You will require to sign additional documents as requested by Company including but not limited to sale/purchase agreement etc.

For car sellers, we may share car inspection details with our channel partners via our auction platform to maximize pricing for our customers. User specific details like VIN numbers, name ID, mobile number, email Id etc will be confidential with CARS24 & shall not be shared with our partners.


Company reserves the right, at its sole discretion, to limit the quantity of vehicles purchased, per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address.

Company is not responsible for typographical or pricing errors that may be discovered on the Website. In such an event where a vehicle is listed at an incorrect price or with incorrect information, Company has the right, at its sole discretion, to refuse or cancel any orders placed for that vehicle.

All vehicle displayed on the Website constitute an "invitation to offer". You agree to pay the full amount payable for the vehicle as indicated during the order process, including any charges incurred with that order.

Additional charges that are incurred including but not limited to, insurance charges, registration charges, traffic fine payment and delivery charges will be charged in addition to the purchase price at the applicable rates.

All transactions are conducted in local currency to the markets where vehicles are sold. When using a credit card supplied by banks other than those in that local market, the amount on the credit card bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited.

The Company shall charge VAT at the prevailing VAT rate under the prevailing laws of the UAE. You will pay the amount of any such VAT and We shall provide to You the documentation as required by the VAT legislation to permit You to claim an input VAT deduction on Your VAT return.


If You select delivery, We will deliver the vehicle as specified in Your order to the address and at the time agreed upon with You. If You select pick up services, Your vehicle will be available at Our pickup hub and at the time agreed with You.

Prior to delivery or collection, the vehicle will have undergone a 150+ point mechanical and specification inspection as part of Our preparation of the vehicle for sale.

We provide you with a free service warranty for the vehicle, free of charge through Our third-party warranty partner. In addition, you can also opt for a 12-month extended warranty. The exact details of your warranty will be available to you in your warranty booklet, which we provide at the time of delivery.

We do not provide any manufacturer's guarantee for the vehicle. If and to the extent that a manufacturer's warranty endures from a previous period of ownership of the vehicle and You are entitled to receive the benefit of this, We reserve the right to provide only the difference between the manufacturer’s warranty and that amount of coverage from which the vehicle will continue to benefit from the point of delivery or collection.

The vehicle may previously have been used as a lease or rental vehicle or have had multiple users. It may also have been imported from another country. We will use reasonable endeavors to provide You with any additional information in Our possession about the vehicle on Your request. However, if You have any questions about the previous use of the vehicle or have specific requirements, You are advised to discuss these with Us before placing Your order.

The mileage on the vehicle may vary by a minor amount to that stated on the Website as a result of, for example, transport to Our refurbishment facility and delivery to You or to the Company pickup hub.

The images of the vehicle on Our Website are for illustrative purposes only although We make every effort to have the Website exactly reflect the actual appearance of the vehicle. In addition, although We make every effort to describe the color of the vehicle accurately, You may consider that the color description of the vehicle differs from the actual appearance of the vehicle. We do not guarantee that the color of the vehicle exactly reflects the description. If You believe that the vehicle You purchased differs from the way it is depicted on Our Website, You have the right to refuse to collect or to accept delivery of the vehicle or return the vehicle and seek a refund in accordance with these Terms of Use.

We do not give or make any representation, warranty or undertaking that Your vehicle will not be subject to a manufacturer's recall notice at the point of sale or at any time in the future.


You can pay by credit cards, debit cards, net-banking and/ or any other payment facilities provided by Our third party payment processing partner.

We use a third-party provider to process payments for orders made on Our Website. The processing of Your payment will be directly between You and the third-party payment service provider and will be governed by such third-party's terms and conditions. It is Your responsibility to read these terms and ensure that You understand and agree to be bound by them. You acknowledge and agree that We shall have no liability in case of any dispute between You and such third party service provider.

You will receive an email confirmation of Your payment for the vehicle.

You may be eligible to pay for Your vehicle on finance through Our third-party finance providers. We will provide Your personal information (including financial information) with Our third party finance providers to enable You to get financing. Company does not confirm and is not responsible for ensuring that You will get financing. You further agree and acknowledge that We shall not be liable for any dispute or default arising between You and such third party financing services and the same shall be subject to the terms agreed between You and such third party.


This section applies only if You choose to have Your vehicle delivered.

Physical delivery of Your vehicle will take place on the date and time set out in the delivery e-mail sent to You by Company.

Only You, as the person specified in Your order, are eligible to take receipt of Your vehicle on delivery.

Your vehicle will only be delivered to the location specified in Your order.

Upon delivery of the vehicle, You must provide Your Emirates ID to the Company delivery specialist to verify Your identity against Your order. We reserve the right not to deliver, or permit the collection of, the vehicle if this identification is not provided when requested.

If You will not be present to accept the delivery, You must contact Company’s customer service by telephone on the helpline number at least 24 hours prior to the scheduled delivery time to rearrange Your delivery at no additional cost.

If You need to rearrange a delivery less than 24 hours prior to the scheduled delivery time, You will incur a charge of AED 300 which shall be inclusive of VAT

Upon delivery, You will be asked to confirm to the Company’s delivery specialist receipt of Your vehicle and that it conforms to Your order. You will be asked to sign Our delivery receipt and this will be a confirmation that You have received and accepted the vehicle. The vehicle will be Your responsibility from the time that You sign Our delivery receipt (or provide such other confirmation as We may require from time to time).


This section applies only if You choose to collect Your vehicle.

We offer the option to collect Your vehicle at the Company pick hub of Your choice (subject to availability).

Collection of Your vehicle will take place on the date and time confirmed to You in the delivery e-mail (“Collection Date”, and this is when You collect Your vehicle).

Only You, as the person specified in Your order, are eligible to collect Your vehicle.

Your vehicle will only be available to collect from the Company pickup hub specified in Your order.

When You collect Your vehicle, You must provide Your Emirates ID to the Company handover specialist to verify Your identity against Your order. We reserve the right not to allow You to collect Your vehicle if this identification is not provided when requested.

If You cannot make Your scheduled collection time, You must contact the Company customer service by telephone on helpline at least 24 hours prior to the scheduled collection time to rearrange Your collection at no additional cost.

Upon collection, You will be asked to confirm to the Company handover specialist receipt of Your vehicle and that it conforms to Your order. You will be asked to sign Our delivery receipt and this will be confirmation that You have received and accepted the vehicle. The vehicle will be Your responsibility from the time that You sign our pro-forma invoice (or provide such other confirmation as We may require from time to time).


Company provides You with a money back guarantee ("7-Day Money Back Guarantee") from the date of delivery or collection of the Vehicle for a period of 7 days ("7-Day Money Back Guarantee Period") for a full refund limited to the value of the Vehicle.

Please send an email to care.uae@cars24.com within 7 days of Your delivery date to raise a return request.

The policy is applicable only if the return request has been raised within 7 days of vehicle delivery - Day 1 of Your 7-Day Money-back Guarantee begins when You accept the vehicle delivery, regardless of the time of day.

You will be required to deliver the Vehicle at CARS24 Hub in Jabel Ali Industrial Area, Dubai within 5 calendar days of raising the return request on the scheduled date and time aligned with the case manager, else the vehicle will not be eligible for return.

The vehicle should not have been driven more than 500 km from the date of delivery/pickup.

Company’s team will re-inspect the vehicle during the return process. The vehicle can be returned with a full refund if there are no changes found in comparison to the inspection report at the time of delivery.

In case there is any minor change in the vehicle condition at the time of return, or there is any accessory missing as compared to the checklist You signed at the time of vehicle delivery, there might be a deduction from the refund amount. The deduction amount will be decided by the Company’s technical team only.

All original documents must be handed over back to the Company representative, if not already available with the Company.

You must be available for completing vehicle transfer formalities in the UAE RTA for transferring the vehicle back to the Company.

Refund payment will be initiated only after the transfer of the vehicle to the Company is completed in the RTA.

All refund payments will be made electronically, irrespective of the mode of payment You chose at the time of purchase. For payments made via cards, as per the UAE Card scheme rules, the refund can only be reversed to the original mode of payment.

Payment will be processed within 3 to 5 working days of the fulfillment of all the aforementioned terms & conditions and verification of details.

Charges that will not be refunded are: New traffic files opening charges, traffic fines payment, special plates order, loan processing charges, financing documents charges, early loan settlement charges, convenience fee, consumables cost (Tinting, Paint protection) under Value Added Services.

The 7 day money-back guarantee is not applicable if:

  • The vehicle has been modified, in an accident or damaged, altered from the condition it was delivered in or had a lien or other encumbrance put on the vehicle.
  • The vehicle has been examined and repaired by a third party/mechanic post-delivery and before returning it to the Company.
  • There is any change(s) initiated in the vehicle by any such external party.
  • There are issues observed in the vehicle due to negligent driving by You.
  • In case of vehicle pick up from Your location, You are not available for 14 days from the date that the vehicle is delivered to You.

Your vehicle is covered under a service warranty powered by the Company, to safeguard from unforeseen repair and maintenance costs. Please refer to your warranty booklet for details and the exact duration of warranty.

Warranty will be applicable only to the parts which are mentioned in the warranty booklet. It is solely based on the vehicle’s inspection report. Any accidental or consequential damages will not be covered under warranty. Detailed coverage as well as the terms and conditions will be shared with the buyer once the warranty is activated.

Warranty is only provided to the customer on whose name the vehicle is bought via the Company and is non-transferable.

For warranty to be valid, the buyer must ensure:

  • Servicing of the vehicle is done through an authorized service center;
  • Only genuine replacement parts are used during service and repair;
  • All the service/repair receipts are kept handy;

Please refer to the warranty booklet shared with You post activation of warranty for the detailed coverage and terms and conditions.

For any queries or assistance required, please send an email at __ care.uae@cars24.com.


You can cancel Your Order with Us at any point before the vehicle is delivered or collected by contacting Company’s customer support care.uae@cars24.com

If You cancel the vehicle after it is delivered or collected, the “7 Day Money Back Guarantee” will apply.

If You cancel the order before the vehicle is delivered, You may need to pay for the following charges if they have already been incurred by the Company in the process of enabling the transaction for You:

  • New traffic file opening charges
  • Traffic fine payments
  • Special plates order
  • Financing documents charges
  • Loan processing fees
  • Early settlement charges
  • Convenience fee
  • Consumables cost (Tinting, Paint protection) under Value Added Services

You must be available for completing vehicle transfer formalities in the UAE RTA in case the vehicle has already been registered in Your name, but not yet delivered or collected by You.


The Website can only be used by a person who can form legally binding contracts under applicable law.

The Website cannot be accessed by a person whose registration has been suspended or terminated by the Company for any reason whatsoever.

You represent that You have the legal authority to accept these Website “Terms of Use” on behalf of Yourself or any party You represent.

Use of the Website is unauthorized in any jurisdiction that does not give effect to the Website “Terms of Use”.

The Website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the laws of the UAE.


Those who access the Website from other locations do so at their own risk and are responsible for compliance with applicable local laws.

Company makes no representations as to the appropriateness or availability of the content for use in any jurisdiction. Company disclaims any liability in relation thereto and reserves the right to amend or remove any content that it may deem as being contrary to local norms, culture, and morality or violates any prevailing rules or regulations and to suspend or terminate Your use of the Website if it deems appropriate.

In using the Website, the confidentiality of the account details including password is solely Your responsibility. Company shall not be liable to any person for any loss or damage which may arise as a result of any failure by You to protect Your password or account.


Company retains copyright on all text and graphic images.

You are hereby granted permission to access the content from the Website only for purposes of viewing and browsing through the Website or ordering vehicles from the Website.

Company is not granting You any right to use the content other than the rights expressly stated in the Website “Terms of Use”. The Website may at times provide opportunities for users to post reviews and other comments, questions, suggestions or other information (the “User Content”) on or through this Website, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection with Your use of this Website. You warrant that any such User Content submitted by You to the Website is original (and does not infringe the intellectual property rights of others), and You hereby grant Company perpetual, irrevocable, non-exclusive, royalty-free, transferable right and license to use such User Content if the Company desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such User Content and/or incorporate such User Content into any form, medium or technology throughout the world, without any further recourse to You, and You hereby waive any moral rights in such User Content.

You agree that You will not post any content that is contrary to morality, defamatory, inflammatory, that infringes intellectual property rights, or that may otherwise breach common decency or be contrary to law.

Company shall be under no obligation:

  • to maintain any User Content in confidence;
  • to pay to user any compensation for any User Content;
  • to respond to any User Content.

Company does not regularly review posted User Content, but does reserve the right (but not the obligation) to monitor and edit or remove any User Content submitted to the Website.

You grant Company the right to use the name that You submit in connection with any User Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any User Content You submit.

You remain solely responsible for the content of any User Content and agree to indemnify Company and its affiliates, subsidiaries for all claims resulting from any User Content. Company and its affiliates take no responsibility and assume no liability for any User Content submitted by You or any third party.


Company logo and other trademarks, such as vehicle or product names found on the Website (collectively the 'Trademarks') are owned by Company, its associate companies, suppliers, business associates or third parties.

Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademarks displayed on the Website, without the written permission of the Trademark owner concerned.

The Trademarks may not be used in any way, including in advertising or publicity pertaining to distribution of vehicles on the Website, without prior, written permission of Company.


There are instances where Company requests personally identifiable “information” from the Website users to provide them with a service or correspondence (promotions and mailed brochures).

This information, such as name, mailing address, e-mail address, type of request and possibly additional information, is collected and stored in a manner appropriate to the nature of the data as per Company’s privacy policy and the applicable law and is used to fulfill Your request. The information You provide and the data gathered is used by Company to improve the services the Company provides to You.


You are prohibited from posting or transmitting to or from the Website any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.

You agree:

  • not to use the Website to upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer;
  • not to interfere or disrupt the Website or any networks connected to the Website;
  • not to use any device, software or routine or attempt to interfere with the proper functioning of the Website or any transactions being offered at the Website;
  • not to use the Website to collect or export personal information, including, without limitation, financial information, about other participants at the Website;
  • not to use the services, vehicles associated with the Website for illegal purposes;
  • to comply with all regulations, policies and procedures or networks connected to the Website;
  • to consent for reaching out via phone call, sms, email or any other form of electronic communication;
  • it is further clarified that Your registration on the Website shall be deemed to be Your consent to be contacted for the purposes mentioned above, (i) on the mobile number shared by You and (ii) by way of SMS or email notifications or messages in any other electronic form.


Company does not warrant or make any representations regarding the use, validity, accuracy, or reliability of, or the results of the use of, or otherwise respecting, the content of the Website or any other websites linked to or from the Website.

The content of the Website is provided "as is" without warranties of any kind either express or implied. To the fullest extent possible pursuant to applicable law, Company disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement or other violation of third party rights revisions. Company may revise or withdraw the content, in whole or in part, at any time without notice.


To the fullest extent permitted by the applicable laws, in no event shall We be liable to You for any damages resulting from any (i) errors, mistakes, or inaccuracies of content, and/or (ii) personal injury or property damage, of any nature whatsoever, resulting from Your access to and use of the services including mobile app, and/or (iii) any unauthorized access to or use of Our servers and/or any and all personal information stored therein, and/or (iv) any interruption or cessation of transmission to or from our servers, and/or (v) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the services by any third party, and/or (vi) any loss of Your data or content from the services, and/or (vii) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of Your use of any content posted, transmitted, or otherwise made available via the platform, whether based on warranty, contract, tort, or any other legal theory, and whether or not the parties are advised of the possibility of such damages, and/or (viii) the disclosure of information pursuant to these terms of use or Our privacy policy, and/or (ix) Your failure to keep Your password or account details secure and confidential, and/or (x) loss or damage which may be incurred by You, or delay or failure in performance resulting from causes beyond Our reasonable control. In no event shall We be liable to You for any indirect, incidental, special, punitive, exemplary or consequential damages whatsoever, however caused and under any theory of liability, including but not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible loss. This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if We have been advised of the possibility of such damage. The foregoing limitation of liability will apply to the fullest extent permitted by law in the applicable jurisdiction.


We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under Your order or these Terms of Use, to the extent that is caused by any event or circumstance which is beyond Our reasonable control, including but not limited to fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, inclement weather, availability of the internet or software, pandemic, acts and omissions of third parties, and road traffic problems (“Force Majeure Event").

If a Force Majeure Event takes place that affects the performance of Our obligations under Your order and/or these Terms of Use including but not limited to delivery: (a) We will contact You as soon as reasonably possible to notify You; and (b) Our obligations under Your order and/or these Terms of Use will be suspended and the time for performance of Our obligations will be extended for the duration of the Force Majeure Event. Where the Force Majeure Event affects delivery of the vehicle, We will arrange a new delivery date with You after the Force Majeure Event is over.


Any action or proceeding by You relating to any dispute must commence within one year after the cause of action arises unless stated otherwise under the applicable law.


If any provision of these Terms of Use is deemed invalid, unlawful, void or for any other reason non-enforceable, then that provision shall be deemed severable from these terms of Use and shall not affect the validity and enforceability of any remaining provisions.


No provision of these Terms of Use shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by Us. Any consent by Us to, or a waiver by Us of any breach by You, whether explicit or implicit, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.


You agree that, except as otherwise expressly provided in the Terms of Use, there shall be no third-party beneficiaries to the Terms of Use.


These “Terms of Use" and the relationship between You and Us will be governed by the laws of the United Arab Emirates and the parties hereby agree to submit to the exclusive jurisdiction of the courts of Dubai.

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